The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. This is an audiobook audio cd and does not include actual book. One minute sales person audio book spencer johnson with larry wilson duration. Told in the parable style of the one minute manager, raving fans uses a brilliantly.
Pull the tape off with your fingers and then use a dull butter knife to remove any remaining tape and as much adhesive as possible. Everyday low prices and free delivery on eligible orders. Buy a discounted audible edition of raving fans cd audio cd from australias leading online bookstore. The one minute manager paperback jan 01, 2007 blanchard paperback 2007. Raving fans of the castillo group the castillo group. I havent really seen anyone explain how to go from ok customer service to out of the park customer service. Other popular books include to raving fans, gung ho. America is in the midst of a service crisis that has left a wake of disillusioned customers. Ready to become one of our raving fans click here to set up an appointment with the castillo group. Raving fans the ten truths for small business owners. Ive learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Making your customers raving fans is the competitive edge today. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition.
But it starts by building internal advocates first. Key market research takeaways from raving fans part 2. I wrote a book with the title raving fans along with sheldon bowles from winnipeg, canada. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Raving fans by sheldon bowles, kenneth blanchard audio book. We live by the book raving fans by ken blanchard and sheldon bowles. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Maya angelou curious to see what our clients are raving about the castillo group.
Raving fans cd audiobook audio cd by kenneth blanchard. Raving fans is a wellknown customer service book written by ken blanchard and sheldon bowles. Key market research takeaways from raving fans part 1 rms. Create your vision centered on the customers needs. Three simple ways to implement raving fans customer service. Be careful to use a light touch to avoid scratching the glass. June 11, 2019, posted by richard rahe thank you so much with your assistance in sending me the missing hardware in my tailgate reinforcement kit. I recently finished reading raving fans a revolutionary approach to customer service by ken blanchard and sheldon bowles. A revolutionary approach to customer service from the worlds largest community of readers. Ken blanchard, phd, is one of the most influential leadership experts in the world. I am very happy with the installation of the hd tailgate hinges. But noticing the books presence, i purchased it and am glad i did. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Our belief is that you dont want to simply satisfy your customers.
Below are key excerpts from the book, outlining the principles of developing raving fans the ultimate in customer service. I rolled my eyes the first couple pages in when i realized the whole book was going to employ. Raving fans ken blanchard hardcover harpercollins publishers. If you really want a booming business, you have to create raving fans.
From his phenomenal bestselling book, the one minute manager, coauthored with spencer johnson, which has sold more than 12 million copies and remains on bestseller lists, to the library of books coauthored with sheldon bowles, raving fans, gung ho. In my last article, i talked about company culture and how it can make or break client satisfaction. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. You will think to yourself self this is just another tape but you will find yourself using this little guy more and more. How to remove tape from windows ways to remove tape. Ive been blessed with an above average memory without any type of formal training, practice,etc of course nowhere near your amazing abilities. Grow 4 ways to develop raving fans inside your company every business aspires to create brand advocates who will sing their praises. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature. Listen to raving fans by sheldon bowles, kenneth blanchard. While the book delivers great value to businesses of any size, there are real world applications of the raving fan model to all. How to discover your redhot niche of cashpaying raving fans.
Next, you need systems to provide consistent and praiseworthy customer service, as. Customer experience specialists raving fans unlimited. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. It was a pretty easy read and there is also a good audio version of the book. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of. He has coauthored 60 books, including raving fans and gung ho. Bowlesandhischairman,canadian senatordouglaseverett,wereresponsibleforbuilding thatcompanyintooneofcanadaslargestindependent gasolineretailers.
See all 3 formats and editions hide other formats and editions. Open library is an open, editable library catalog, building towards a web page for every book ever published. Now i would like to discuss how to create a common language for everyone in your company, so that everyone can understand what raving fans are, and how important they are to your business. Raving fans unlimited wants you to have all the raving fans that you deserve. Do you want more raving fans of your business or organization. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. James foo i have never seen a more practical and straight to the point book on building on customers. To have a successful business, you dont want satisfied customersyou want raving fans.
The book claims to provide a revolutionary approach to customer service, stating that satisfied customers just arent good enough now a days. The author of the oneminute manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving and spending fans. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of. When i said this was a practical book for smallbusiness marketing, i meant it. This book is written for every kind of business or organization, with the ultimate goal to deliver incredible customer service and achieve outstanding bottomline results.
Session objective nonverbals to bring about consistency in meeting and exceeding customer needs and thereby providing raving fans service 4. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of. How to create raving fans with legendary customer service. A definition nonverbals raving fans customer satisfaction v s 5. Blanchard, 1993, morrow edition, in english 1st ed. Fans who would never leave you for the competition, who are passionate about your organization, and who refer you to others. Spray the window with a liberal amount of glass cleaner and let it sit. It has two main characters charlie and the area manager.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Regardless of your creative freedom entrepreneur type, there are a few common traits that all raving fans have in common. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. We must start out with his phenomenal bestselling book, the new one minute manager which is a revised edition of the one minute manager, coauthored with spencer johnson, which has sold more than million copies and remains on bestseller lists. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Key market research takeaways from raving fans part 2 rms. The book is a downtoearth guide for creating a marketing plan starting with identifying your target audience, to creating your brand, to advertising, delivering a unique customer experience, and beyond.
If youre just getting started, the raving fans toolkit is designed to help you clarify who will rave about your great work find them, and begin to build relationships with them. A revolutionary approach to customer service new edition by blanchard, kenneth, bowles, sheldon isbn. Weve been here for a little over a year now and truly enjoy living here. Raving fans by ken blanchard, sheldon bowles alibris. Im not sure where to start with this testimonial because my wife stephanie, our kids and i are so happy with our new to us home. Just having satisfied customers isnt good enough anymore. Raving fans by sheldon bowles, kenneth blanchard audio. Told in the parable style of the one minute manager, raving fans uses a. How to create good raving fans with legendary customer service the goal then becomes to create raving fans that cant stop talking to their friends, family, peers, and coworkers about the amazing customer service and overall experience they had with your business.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Ive been meaning to send you over a note to share my awesome experience.
Become the business customers want to buy from 1 hour read. Raving fans customers is an easy to read, informative and full of solid proven concepts. His books have combined sales of more than 18 million copies in more than 25. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. In an easy to read fictional style, rich with real. In each other book, little was said other than a quote here or there. As your customer experience specialists, we can help you to engage loyal, raving fans at each and every touchpoint.
243 416 1279 1385 1242 231 785 41 1454 691 169 878 1376 569 753 563 16 249 262 1180 165 584 1547 118 1275 1179 281 967 259 348 1042 305 1427 161 38 816 1118 455 7 551 118